The Centre is staffed by a combination of volunteers and  6 paid part time staff. Usually we have between 25 and 35 volunteers.

Our volunteers continue to donate approximately 13,200 voluntary hours to the community.

An annually elected Committee of Management that is made up of Knox Infolink members and local residents, independently manage the Centre.

Positions Available on a regular basis:

Emergency Relief/Information Workers

The aim of this position is to provide information, support and referral services to clients in a confidential and impartial manner, operating within the Centre’s policies, procedures and standards and the relevant Government legislation, laws and Acts.

Maintained at all times is the client’s right to make his/her own choices and decisions.

In this role there is a requirement to complete a 50 hour accredited training course. This runs for approximately six weeks with classes one day per week and on the job training. A mentor will be provided to assist you with training and homework.


To provide support to Knox Infolink and provide a cheerful and efficient reception area to our clients, in a confidential and impartial manner, whilst operating within the Centre’s policies, procedures and standards and the relevant Government legislation, laws and Acts. To ensure that all prospective clients are attended to, bookings made, and that our reception area is always staffed whilst interviews are being conducted. It is our first point of contact and it is crucial that this position is viewed with confidence, support and a welcoming attitude. When available this role would require volunteers to complete a course in dealing with difficult situation or similar.

Community Information Assistant

In this role you will need to up date and resource relevant community information to provide to clients to empower their lives.  You need to be able to work co-operatively with other staff in a team environment. Have a willingness to learn, have good communication skills and be creative and flexible.

Tax Help Worker

Tax Help is a network of community volunteers who provide a free and confidential service to help people complete their tax returns, within the criteria of the Australian Taxation Office, at tax time. These volunteers are people from within the community who give up their time each year from July to October. They are not Tax Office staff, but they receive training and support from the Tax Office. This would involve 2-3 days training.

Further Information:  

Volunteer Information Booklet 2017

Or if you have any questions please call the Manager on 9761 1325