is staffed by a combination of volunteers and three paid part time
staff. Usually we have between 25 and 35
Our volunteers continue to donate
approximately 13,200 voluntary hours to the
An annually elected Committee of Management
that is made up of Knox Infolink members and local residents,
independently manages the Centre.
Positions Available on a regular
The aim of
this position is to provide information, support and referral
services to clients in a confidential and impartial manner,
operating within the Centre’s policies, procedures and standards
and the relevant Government legislation, laws and
Maintaining at all times, the client’s right
to make his/her own choices and decision.
this role there is a requirement to complete a 50 hour accredited
training course. This runs for approximately six weeks with classes
one day per week and on the job training. A mentor will be provided
to assist you with training and homework.
provide support to Knox Infolink and provide a cheerful and
efficient reception area to our clients, in a confidential and
impartial manner, whilst operating within the Centre’s policies,
procedures and standards and the relevant Government legislation,
laws and Acts. To ensure that all prospective clients are attended
to, bookings made, and that our reception area is always staffed
whilst interviews are being conducted. It is our first point of
contact and it is crucial that this position is viewed with
confidence, support and a welcoming attitude. When available this
role would require volunteers to complete a course in dealing with
difficult situation or similar.
this role you will need to up date and resource relevant community
information to provide to clients to empower their lives. In this
role you need to be able to work co-operatively with other staff in
a team environment. Have a willingness to learn, have good
communication skills and be creative and
budget worker role is to provide a service to assist clients in
confronting financial difficulties and also in developing budgeting
skills to help them stabilise their financial situation. The
community information worker accredited course would need to have
been completed and a number of years of on the job training. An
interest in budgeting and financial issues would be a must. Budget
team members who do not have training in Financial Counselling
should not engage in complex procedures such as assisting in
Bankruptcy, but should refer clients in such a situation to a
Financial Counsellor. Knox Infolink Inc will consider applicants
with a background in financial services on an individual
Help is a network of community volunteers who provide a free and
confidential service to help people complete their tax returns,
within the criteria of the Australian Taxation Office, at tax time.
These volunteers are people from within the community who give up
their time each year from July to October. They are not Tax Office
staff, but they receive training and support from the Tax Office.
This would involve 2-3 days training.
further information see the below
interested please complete this application:
you have any questions please call the Manager on 9761